In the event that the delivery has been accepted with an unauthorised signature or there is evidence of tampering with the package, customers are asked to immediately report this to the carrier and contact MONTIBOUTIQUE.COM directly at the package is damaged, or if upon examining its contents part of the goods are missing, the packaging should be retained for additional investigation.Īny dispute regarding damages, losses or delivery to a wrong address must be received by MONTIBOUTIQUE.COM within 10 days of the delivery date specified on the courier website. If for any reason the box appears to have been tampered with or if the tape appears to not be intact, customers are asked to accept the delivery with reservation or to refuse the delivery. MONTIBOUTIQUE.COM packages are carefully packed and sealed with MONTIBOUTIQUE.COM adhesive tape, wrapped around the package. Upon delivery of the goods, customers are requested to carefully inspect the package before signing the shipment proof of delivery. In case of delays due to Customs offices, customers will be contacted directly by the courier. When the order is shipped, customers receive an email from MONTIBOUTIQUE.COM with the relevant tracking number and a link for monitoring the shipment progress. January 1 - January 6 - Easter and Easter Monday - April 25 - May 1 - June 2 - June 24 - August 15 - November 1 - December 25 - December 26 Please note that the following days are national holidays in Italy, on which couriers will not ship: MONTIBOUTIQUE.COM is not responsible for any delays due to customs operations and checks, or to force majeure beyond the control of MONTIBOUTIQUE.COM. Russian Federation: 3-4 working days (DHL) / approximately 15 working days (EMS Russian Post) USA and Canada: 1-3 working days depending on the destinationĮurope – Standard Shipping: 2-5 working days depending on the destinationĮurope – Express Shipping: 1 working day for all major destinations / 2-3 working days for remote destinationsĪsia and the Middle East: 2-3 working daysĪustralia and Oceania: 2-3 working days for all major destinations / 4-5 working days for remote destinations This verification may cause some delay in the shipment of the order.Įstimated times for delivery from the shipping date: We wish to remind our customers that MONTIBOUTIQUE.COM may request your bank or Paypal to verify the transaction, including by contacting the Bank directly. Payment is made at the time of order, although the items will be shipped later in the season. Pre-order items are shipped as soon as they are available in stock. Shipments may take longer during periods of sales or promotions. Items in stock are shipped within 1-2 working days (Monday-Friday) from the order date. Packages shipped to countries within the European Union contain no invoice or any other documentation indicating the value of the goods.Īs required by customs procedures, all shipments to countries outside the European Union are accompanied by an official invoice stating the value of individual items. Shipments are made by DHL, FedEx or UPS and all the shipping costs and any duties are at the expense of the customer.
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